Friday, February 28, 2014

Writing Rockesh Style


iRock -II

As he sat down after dinner that night, Shekar remembered Rakesh, the little boy vending coffee. He laughed at his saying his name as ‘Rockesh’ when trying to say his name stylishly in English. He was sitting down at his laptop to write home an email to his family and boss back in California. Even while he was holidaying in India, he was doing some work for his company, scouting out some business prospects in India to outsource some work from the USA. An idea occurred to him and he wrote up the following emails for boss - a weekly update on his status.

“Dear Jeff,

How you? Fine? Our colleagues also good? hope.

I India fine. It dusty, hot, egg fry on head. I find one XYtech Company. Good engineers, technical smart. Manager not experience foreign work. Director interested our proposal. Tomorrow meet sales manager discuss terms. Need details currency exchange banks. Send email. Final sign documents send courier if agree, next month.

Sincere Shekar.”

P.S.  You no alarmed. I crazy no. Sane still. If email clear not, tell. Then I write elaborate. Later tell you good story why I write like this.


Copyright  (c) Kannan Narayanamurthy 2014

All rights reserved 

Thursday, February 27, 2014

iRock


iRock

There he was, sitting down on the hot, hard, cracked concrete seat of the bus-stop having alighted from one bus and waiting to catch another. The sun was hot, it was dusty and humid. There was no useful shade - the ‘shade’ portion of the bus-stop having gone missing. It had mysteriously vanished after a couple of days. No one questioned these minor things in this part of the world.

He had a hat on and smart sunglasses. He had started out earlier that morning after a bath, with a fresh, laundered and ‘ironed’ set of clothes. It seemed pointless now, with all the grime, dust, dirt and sweat he had picked up within the hour. The collar of his shirt already had the familiar dark, wet edge that became a black line when the shirt was taken off. It would require attention and manual rubbing while washing to get rid of. He looked every bit a local with his dark skin, groomed and well attired in local clothes. No one could tell that he was from the other side of the world where he had grown up. He was visiting the homeland of his parents who had moved out from here about 40 years ago. He could not speak the local language, just had memories of his parents speaking it and even then he understood only a handful of words in it, when they spoke to him slowly and clearly. The locals here seemed to speak too fast and with a totally different accent, he could understand virtually nothing. It was a blessing, though a mixed one at that. He found it interesting that the locals all spoke English to some degree, yet it was very difficult to understand many of them.

He was on his way to spending a day getting around the city by himself – a challenge he had set up for himself, as he had done before in Europe and South America where he had visited as a  tourist and student. Today he had set out with a packed lunch, water bottle and some written notes (with his name, the address of his local relatives and their phone numbers) in case of an emergency. These were from the family he was staying with – his distant uncle and aunt. They had seen him off with some concern. They had applied a streak of holy ash on his forehead and a dot of vermillion and felt a bit reassured that God was now looking out for this young man.

“I suppose, I am a marked man, so that God’s assistants on earth can now identify me more easily for assistance,” he thought to himself.

He found it interesting that wherever he went, most locals seemed to think he was one of them and often started to speak to him in the local language. They were often puzzled or impatient at his failure to respond or respond quickly in Tamil.

He was supposed to catch the next connecting bus to a huge commercial area in the centre of the city from this bus-stop. Actually, it was a series of bus-stops, all next to each other, in front of a railway station where he had arrived just a while ago.

There were milling crowds all around him, stray dogs, cows, goats and even some donkeys, rickshaw pullers, traffic of all kinds, buses, cars, trucks, scooters and plenty of hand-pulled carts with merchandise to and from nearby shops. Everyone seemed to know exactly where they were going, even the stray dogs. There were the usual line of beggars sitting along in a row, a few wandering around and approaching anyone. Most of them either passed him by or addressed him in Tamil. He was told to ignore them and not to make eye contact or to respond. They just moved on.

There were a bunch of tea-stalls, selling piping-hot tea and assorted snacks near one end of the bus-stops. There were crude wooden benches in front of them, with a thatch roof over and they were almost all occupied by the customers of those typical Indian ‘cafĂ©’s. At the edge of the thatch roof, along two sides, there were shiny coloured packets strung out like string curtains. These were apparently popular tidbits or condiments powders and candies. When a customer purchased one, the vendor would pluck one out from the string. It was interesting to watch.

“Saar [Sir]! Good morning Saar. Kaapi [Coffee]?” a young energetic voice seemed to be addressing him. He turned his head to face the young man who had suddenly appeared before him with a wire-rack holding six, steaming glasses of a brown concoction that smelled heavenly and surprisingly appetising in this heat!

“No, thanks!” he declined with a smile, noting the wide, friendly smile of this boy who looked barely a teenager, a dark brown, almost black face, split by a smile showing a row of white, well brushed teeth, black hair, cut groomed, oiled and slicked back apparently with care. He had a grimy cloth bag with a flap slung on his side that jingled – obviously to carry change money. He wore no hat in this blazing sun, with sweat and oil just starting to run down the edges of his hairline. The boy had a pinkish shirt and a pair of khaki shorts from under which appeared two thin, shiny, almost black legs that were smooth and sweaty until the knees, which were marked with a patch of grey dust (he had apparently been kneeling somewhere recently). The ankles started clean and dark and smooth, slowly becoming a more brownish colour, that gave the appearance of a body sock or a panty hose as it progressed down to his feet, which were bare, caked with mud that had stuck on to his sweat – this explained what the sock was really made of – just mud that had stuck in a layer to his feet as he had walked around.

“What thanks, Saar?” the boy seemed puzzled. He was not used to people saying 'thank you' for not receiving something.

“No, No, No coffee. Thank you!”

Now the boy seemed even more puzzled and suddenly, he appeared upset and a bit annoyed. He shot an angry look and said something in Tamil.

“Yow, vendanna, summa vendamnu sollu, Gayli pannadhe!![Hey, if you don’t want, just say ‘No’, don’t tease me”] said the boy and then started to move away, muttering to himself.

Something about the hurt expression on the face of the boy moved him. He wanted to know what he had done to offend him or hurt his feelings. He called out to him.

“Hey! Coffee! Come here.”

The boy spun around and looked at him with uncertainty and confusion and the expression changed to one of hope that he was going to make a sale.

“One Kaapi, five rupees, Saar” he said picking out a glass from the tray he held. He thrust the glass towards him.

“No, No. I don’t want coffee, I want to talk to you.” He started and suddenly was shocked at the next expression on the little boy’s face.

Now the little vendor boy was truly angry! He was disappointed and confused as to why this man called out for coffee and did not want to buy one.

“Yow, Enna, Velayaduraya? [Hey, what? Are you playing with me?]” He asked challengingly.

“Why are you angry? What did I say to upset you?” He asked with with some tenderness. He had observed that the locals seemed to have a quick temper and short fuse and voices were often raised quickly.

Perhaps it was his tone and voice in which the concern and feeling towards the boy showed, and the boy was surprised at an older, stranger responding in such fashion to his own hostile remarks. He stopped in his tracks and did a double take, looking carefully at the face of this man. The vendor boy could only see sincerity and nothing malicious. He realised there had been a miscommunication. His expression became one of curiosity and even some friendliness. He realised this man was not originally from these parts. He was a stranger, only one could not tell easily from his appearance. The boy’s attitude and expression changed in a flash to one of tolerance, acceptance and even a bit of amusement.

“Kaapi, no want?” the boy asked to clarify and trying to speak in English.

“No, no. No thank you,” He started, waving his head, “I want to know …”

“No Kaapi? Why Thank you?,” asked the boy, once again starting to feel a bit puzzled, but keeping his calm.

Now, both were puzzled, though not upset with each other. He struggled for words to explain, realising the boy did not really understand his English, even if he used a few English words regularly and they were part of the local dialect, mixed with Tamil.

The two stared at each other, friendliness broke through. Both smiled and started to laugh. For a few seconds they communicated in the universal language of smiles and laughter.

“I am Shekar, What is your name?” He said to the boy.

“I Rakesh! You Forrin [foreign]?” asked the boy, speaking in the typically fast pace of the locals. He was flattered that some stranger told him his name and cared to ask him his own.

“S-l-o-w d-o-w-n. Is your name ‘Rockesh’? My name is SHEKAR,” said Shekar slowing down.

“I Raakesh,” said the boy trying to slow down. He was now calm and happy and did not care if did not make a sale to his foreigner who looked like a local. So many thoughts went through his mind, but he was not upset or believed this man was teasing him. He just seemed to speak different and Raakesh wanted to know why. He had been learning English of late and was very motivated to learn. He had overhead elders speaking of how someone had made a better life because they had learned to speak, read and write better English and how it was a necessity to get ahead in life in this world now. He could not dream of going to school for his basic education, leave alone having English lessons. But Rakesh had been picking up words, phrases in English as he heard them spoken around and from snippets of movies that he watched. He loved to hear the different accents of English speakers even as they spoke the same word.

“Look, Rockesh, can you sit down a little while. I want to talk to you,” said Shekar patting the concrete seat next to him and inviting Rakesh to sit down. He wanted to know what he had said to upset him. He wanted to learn about local perceptions of his speaking and learn from them.

“I go. Sell hot Kaapi. Kaapi cold,” said Rakesh.

Even though it seemed like nothing would go cold in that weather, Shekar understood that the boy wanted to move on, else he could not sell coffee that had gone cold. It was the boy’s livelihood. He decided to make it worth the boy’s while. He took out a twenty rupee note and handed it to the boy, who promptly started to pull out four glasses of coffee from the tray and set it down on the bench next to Shekar, wondering at this crazy foreigner who did not want one glass initially and suddenly wanted four.

Shekar picked up one glass of coffee and motioned for him to put the rest away. The boy was a disappointed, but thankful of having made a sale, put the remaining glasses away and pulled out change from a bag slung on his side and proffered three grimy five rupee coins. Shekar waved him away and said “Keep it!”

The boy was persistent and tried to thrust them on Shekar. He had pride and did not like charity.

Shekar stood up, set down his coffee on the bench, took the coins, held the boy firmly by the hand and put the coins back in the money bag, saying, “Keep it! “

“And sit down, there,” he continued, pointing to the concrete bench.

Puzzled, but thankful that his time was not wasted, the boy sat down and set the tray of coffee next to him. He looked up to this stranger who stood before him.

“What you want, Saar?” he asked.

“Tell me about yourself. Why are you selling coffee? Why are you not in school?” asked Shekar and took a sip of the delicious coffee as he waited for the boy to answer.

“School? What school, Saar?” the boy was trying to figure out what was being said.

“You are not in school? Why did you not go to school?” Shekar asked gesturing and pointing to ‘Rockesh’.

It was obvious the little boy was smart and quick. He inferred what was being asked with the cue words of ‘school’ and the gestures of Shekar pointing at him. He knew that normally kids his age were at school. This stranger wanted to know why he was not there too.  Skipping school was looked down upon in Indian society and it usually denoted something was wrong, possibly a bad character on the part of the child or its upbringing. Rockesh was touched to the quick. Something deep and personal within him gave way. He would have loved nothing better than to be able to go to school. He was selling coffee instead due to personal circumstances. He did not want to be judged as unfairly as ‘bad’ boy.

The words came tumbling out of Rockesh, in a rush, almost in a stampede, often jostling and tripping each other. They were not full, complete sentences. He mustered all the English words he knew or understood in a certain way to tell his story, as quickly and briefly as he could, not leaving out important details. It was because of Shekar’s familiarity with the way and speed English is spoken by some Indians that he was barely able to keep up. But Rockesh’s story held his attention as he watched the animated and honest expression.

“I school go no now. I old son. My little sister school go. My mother no, accident die.  Father work houses, one eye, leg not good. Sister good study. Class 1st rank! She grow big doctor/lawyer! I work. I elder son. Responsible. I happy. I also learn. Sister teach me. I English understand. Many pictures (movies) see. English style speak. Haha! After sister getting married, I learn. She teach me old. OK,” he finished breathlessly with a laugh and a bright, cheerful optimistic smile.

Shekar  was blown away.  Over the years, he had heard many a much longer speech, in perfect English back home in California, in lecture halls and from politicians that he could not make out what the speaker was trying to convey. Here was this uneducated boy, who managed to tell him a deep, personal story in a language quite foreign to him. He had conveyed his present life condition and story with accuracy, humour and unbounded optimism, faith and shown some of the best values one could live by – all in under a minute with just a smattering of English words. There was nothing ambiguous about what he said, what he believed and how he lived.

Something was revealed to Shekar, something profound, moving and of significance in his life from that day forward. He realised that often in regular life communication does not require perfect language, grammar, syntax and all the frills. Humans can, with very few words, convey so much.

As he was lost in thought with a slightly doubtful ‘Rockesh’ looking on, the bus that Shekar was waiting for pulled in and a melee ensued. Rockesh, deftly picked up his tray of coffee cups and the almost empty one from Shekar and dodged the crowds trying to get off and on the bus at the same time.

“Ta-ta, Saar! Thank you, Saar!” he shouted and ran away. Shekar managed to get on to the bus and was soon on his way.

“I need to go back and listen to Rockesh tell me more stories,” he resolved to himself, “I want to learn and show the world how well he can communicate.”


Copyright  (c) Kannan Narayanamurthy 2014

All rights reserved 

Wednesday, February 5, 2014

Data, Information, Knowledge and Wisdom


Data, Information, Knowledge and Wisdom

We often see the first three words in common use these days with an air of awe, modernity and sophistication about them. We understand them with specific meaning and definitions. They truly reflect the times we live in, the era of Information Technology.  Rarely do we see the last word among the four - either in use or practice!


I will define the words as I understand them, in my own way and then share some of my thoughts.


Data: Raw facts, unprocessed bits of letters and numbers usually. It is the basic raw material that we work with and it cannot be broken down further.


Information: Data organised in a way that it is useful or beneficial, revealing of something that can be of value and even sold for money. Data can be processed to yield information.


Knowledge:  This is also sometimes used synonymously with 'technology'.  It is also the ability to create or develop technology.  Gaining Knowledge is acquiring the knowhow for creating something useful from raw materials in nature. Whether it is solving a tough math problem, creating a plastic from the crude oil, food through agriculture, a beautiful painting, a machine that can take you to the moon or the ability to develop new models or theories of the universe - ability to do any of the countless wondrous things that mankind has developed is knowledge! It is truly what can be called Intellectual Property. A lot of knowledge is passed down as information for someone to use.


It often takes years of study and effort to acquire knowledge, whereas information can just be looked up or heard from a reference source. Information can be processed to yield knowledge, but it still requires something extra to connect the dots or create a new thought to develop knowledge over and above information. Knowledge tells us which information is relevant to our goals and which is not.


We are all in thrall of the literally billions of pieces of information and knowledge that enable us to do seemingly miraculous things. Knowledge gives individuals and nations great power and can lead to prosperity. It is considered more worthy of respect and valuable than mere information that anyone can use for their benefit.


Examples:

Data:

“Route 285”,

“$170,000”,

“Li”,

“12.30pm”


Information: 

“Bus on Route 285 leaves at 12.30pm”,

“Mr. Li earned $170,000 last financial year.”


Knowledge:

“How to design a bus?”

“How to extract kerosene from crude oil”

“How to solve a cubic equation?”

“How to make a sword?”


Now we come to the last word - Wisdom! What is it?


In my opinion, it is the highest form and product of human intellectual development. It does presume some existing knowledge, information and data, but something beyond and besides these. Wisdom can be gleaned from a lot of knowledge, information and data. But it requires something even more. It is possible to have less knowledge and yet some wisdom. In my opinion, wisdom is the most valuable of the lot. It has value only when it is used, not simply known. And wisdom has something unique in relation to knowledge


Data and Information are what I consider the lower end of the spectrum - one does not have to be too smart or clever to acquire or use those. One can relatively easily generate new amounts of data and information.


Knowledge and Wisdom however are a level above. They both require passion, inspiration and some persistent effort and skill to create. Wisdom however needs one thing over and above that to acquire - a good attitude and a conscience! It is often said in the culture of my upbringing that wisdom is ultimately a gift from God, all others you can acquire from your own effort, but that wisdom is given only a few chosen ones, once they make themselves ready.


There is an old, old folk tale in India to illustrate the difference between Knowledge and Wisdom. I will recount it here in my own way and words (all embellishments, errors and omissions are mine, and mine alone!)


There were four young men, who were friends from the same village. Three of them, who were from well-to-do families went to study in a nearby town with famous teachers - 'Guru's as they were called in those days. They served as apprentices for many years before they returned with valuable specialised knowledge, not unlike students these days from universities. They were almost done with their training and were going to visit home for their holidays during the festival season.


Their fourth friend was from a poor family which could not afford to send him to acquire lucrative specialised knowledge and had resigned to a simple life, taking care of his parents and keeping up the poor family home. He was happy in his own way. He tried to learn what he could from the people in the village.


It was a long trip, a couple days of walk through the forests between the town and the village for the three boys returning for the holidays. They followed a path in the jungle through which people regularly travelled. There were shady trees, some wells and sometimes people left pots of water or even some food for travellers to use, along the way. Wild animals too frequented the path in the jungle and people usually knew how to keep safe. By prior arrangement, the fourth friend usually made a trip to greet his friends on the way back and help them by meeting them half-way, in the jungle with supplies of food and drink and with news from their home village.


So, the fourth young man from the village went carrying food, some delicacies, water and buttermilk to drink and some interesting news from the village to greet his returning scholarly friends. He was happy for them and proud to be counted among their group as a friend. He hoped they would return and live in the village and make things better for the other villagers using their newly acquired wonderful knowledge.


So, the four boys met up about half way on the path to the village. It was dusk. They were tired but happy to see the fourth friend. They had a lovely meal together eating all the things the fourth friend from the village had brought. They all greeted each other happily, talking a lot, sharing their experiences. They stayed up well into the night before sleeping under a tree with a fire burning nearby to keep the wild animals of prey away.


The next morning, they all set out, walking slowly and talking. The uneducated boy was a bit disappointed as he heard the plans each of his friends had for the future. They wanted to go over to the King's court or to a rich minister and provide their services in return for a good life and wealth. But however, he was happy for them, since they would be happy and looked forward to such a life.


As they walked on the path, looking around on either side, suddenly they stopped as something caught their interest in a clearing nearby. It was a pile of bones. The fourth boy had seen it coming up but just ignored it and moved on. But now the three educated friends had seen the pile. They were excited - one of them seemed particularly keen.


"What is it? What creature is it?" they asked the friend from the village.


"I don’t know!" he replied.



Now, each boy had acquired some special knowledge and was not supposed to disclose too much about it, but they were excited and felt comfortable among friends.


One of them could not resist it and wanted to show-off what he could do with his knowledge.

He said, "Just watch! What I can do! I can find out which creature it was."


He heaped the bones, walked around them, sprinkled a strange powder over them from a little packet he carried with him and said a magical phrase and suddenly the bones rearranged themselves as they would have been in a living creature. Everyone was wonderstruck as they could see the shape of a lion!


The uneducated boy applauded the friend who had done this and looked at him admiringly. However he looked a bit scared. The other two friends looked on, less impressed. There was a competitive streak that ran through all of them.


The second educated young man said quietly, “Well done! Let's see if I too can do something with what I have learned." He picked up some of the dirt around the bones and piled it up over the skeleton. He too sprinkled some strange looking powder onto the dirt and bones and uttered a complicated spell. Suddenly the dirt became flesh and skin around the bones and there was a body of a full grown lion around them! It was a giant male with a big mane.


The uneducated boy was in shock! He looked awed and looked at the friend who had done this with wide eyes and jaws dropped down. The second boy too felt good. They all went around and touched the body of the lion. It felt real.


The third educated boy could not hold himself back any longer. He said, “Oh, yes, you two have done OK, but I can do one better! I can bring this to life!"


"Really?" said the other two, seemingly impressed.


The uneducated boy said, “Hey, please don’t do that! I am scared."


The three educated boys laughed at him.

He pleaded once more and they kept on teasing him, feeling powerful and superior.


Finally, he said, “OK, before you go ahead, just give me a minute."

They did, and he climbed high on to a tree nearby.


The three educated boys gathered around the lion's body. The third boy climbed on to it and sat astride it. He took out a bit of holy water from what he was carrying. Said a magical 'mantra' and suddenly, with a roar, the lion's body came to life!


With one big, hungry roar and leap, it caught one of the boys in front of it and crushed him to death with just one swipe of the paw. The second one ran towards the tree where his friend was, but the lion caught him by the time he had climbed the lowest branch. He too fell and died a quick death while the third boy clung on for dear life as he held on to the mane and rode the lion. The annoyed lion gave a shrug and he fell to the ground. Very soon he too was dead.


The hungry lion ate the remains and left, sated.


As soon as he could, the uneducated boy jumped off the tree and ran home to his village to tell everyone what happened. They all nodded their heads sadly.


As the story illustrates, those three boys had acquired a lot of knowledge but not one important thing – the wisdom to go with the knowledge. The uneducated boy had acquired that!

One of the characteristics of wisdom is, knowing when NOT to use a specific knowledge.


Knowledge breeds arrogance and pride, whereas wisdom brings out humility! Data, Information and Knowledge are based on specific details outside ourselves. Wisdom is based on values and principles within us. Hence, wisdom can sometimes be different for different people, while knowledge, information and data remain the same!


When people talk flatteringly about Indians in Information Technology, I tell them to keep in mind that it is only Information technology, some information and knowledge. It is not Knowledge Technology or Wisdom!


Photos credit and Copyright  (c) Kannan Narayanamurthy 2014

All rights reserved